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FAQ
FAQ
Answers to Frequently Asked Questions
Denise Lynch avatar
By Denise1 author23 articles

General Questions


Q: How do I delete a sample?
Q: How does One Codex work?
Q: What should I expect after uploading data?
Q: How do I set up my payment details?
Q: Can I download read-level results?
Q: Can I access my results or upload data programatically?

Specific Use Cases


Q: What happens if my upload includes human reads?
Q: Can I analyze transcriptome/RNA-seq data?
Q: Can I analyze 16S or other amplicon (re-)sequencing data?

ATCC® Microbiome Standards


Q: How do I start analyzing my ATCC Microbiome Standard NGS data with One Codex?
Q: How do I redeem my coupon code? What happens if I do not receive an email from One Codex with my code?
Q: Are there more details on the ATCC Microbiome Standards and the bioinformatics analysis?
Q: Can I share the results of my microbiome sequencing?
Q: How can I order ATCC Microbiome Standards?

Other Questions


Q: Does One Codex filter or trim sequences?
Q: How do I get the reads that are classified to a specific taxon?
Q: How do I cite the One Codex platform?
Q: Is One Codex secure?
Q: Can I run One Codex on premise?
Q: I need another feature. Can I contact you about it?

Troubleshooting


Q: My upload isn't working. What should I try?
Q: I'm having trouble logging in to One Codex. What should I try?
Q: I've found a bug. How should I tell you about it?
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