FAQ

Answers to Frequently Asked Questions

20 articles in this collection
Written by Denise Lynch

General Questions

Q: How do I delete a sample?

Written by Denise Lynch
Updated over a week ago

Q: How does One Codex work?

Written by Denise Lynch
Updated over a week ago

Q: What should I expect after uploading data?

Written by Denise Lynch
Updated over a week ago

Q: How do I set up my payment details?

Written by Denise Lynch
Updated over a week ago

Q: Can I download read-level results?

Written by Denise Lynch
Updated over a week ago

Q: Can I access my results or upload data programatically?

Written by Denise Lynch
Updated over a week ago

Specific Use Cases

Q: What happens if my upload includes human reads?

Written by Denise Lynch
Updated over a week ago

Q: Can I analyze transcriptome/RNA-seq data?

Written by Denise Lynch
Updated over a week ago

Q: Can I analyze 16S or other amplicon (re-)sequencing data?

Written by Denise Lynch
Updated over a week ago

ATCC® Microbiome Standards

Q: How do I start analyzing my ATCC Microbiome Standard NGS data with One Codex?

Written by Denise Lynch
Updated over a week ago

Q: How do I redeem my coupon code? What happens if I do not receive an email from One Codex with my code?

Written by Denise Lynch
Updated over a week ago

Q: Are there more details on the ATCC Microbiome Standards and the bioinformatics analysis?

Written by Denise Lynch
Updated over a week ago

Q: Can I share the results of my microbiome sequencing?

Written by Denise Lynch
Updated over a week ago

Q: How can I order ATCC Microbiome Standards?

Written by Denise Lynch
Updated over a week ago

Other Questions

Q: Is One Codex secure?

Written by Denise Lynch
Updated over a week ago

Q: Can I run One Codex on premise?

Written by Denise Lynch
Updated over a week ago

Q: I need another feature. Can I contact you about it?

Written by Denise Lynch
Updated over a week ago

Troubleshooting

Q: My upload isn't working. What should I try?

Written by Denise Lynch
Updated over a week ago

Q: I'm having trouble logging in to One Codex. What should I try?

Written by Denise Lynch
Updated over a week ago

Q: I've found a bug. How should I tell you about it?

Written by Denise Lynch
Updated over a week ago