A: Once you've used the free trial credits in your account, you can enter your payment details on the settings page or contact us to set up a Production account. A production account supports more samples, custom references and workflows, HIPAA-level security, and additional features. Complete details are available on our main website. Please contact us by email or via the chat window on the bottom right for Production account pricing.
The first section on your settings page will show your usage, as well as a button to enter your payment information.
Clicking the "Add a Payment Method" button will bring you to a secure payment details page, powered by Stripe.
With a credit card on file, you will be able to start additional analyses for existing samples, or upload samples in excess of your plan's initial sample limits. The charges for your account will be processed on a monthly basis. Feel free to contact us with any questions about setting up multi-user account, large scale orders, or accounts for commercial use.