A: Once you've used the 25 free samples on the Research plan, you can enter your payment details on the settings page or contact us to set up a Production account. A production account supports more samples, custom references and workflows, HIPAA-level security, and additional features. Complete details our available on our main website. Please contact us by email or via the chat window on the bottom right for Production account pricing.

With a credit card on file, you will be able to start additional analyses for existing samples, or upload samples in excess of your plan's initial sample limits. The charges for your account will be processed on a monthly basis. Feel free to contact us with any questions about setting up multi-user account, large scale orders, or accounts for commercial use.