If you've shipped your samples to our lab, but you haven't yet registered, don't panic! You can still download the metadata template, complete it, and upload it to the platform. Your samples will be set aside at our lab until your registration is complete. To avoid delays in sample processing, please complete it as soon as possible.

If you have lost the information to match your samples to your barcodes please contact us at support@onecodex.com or through the chat box at the bottom-right of your screen. We will do our best to help!

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